Privacy Policy

Purpose of this privacy policy

This policy describes our practices concerning the collection and processing of your personal information through your interaction with our website, including data provided when purchasing our services. Our website is not designed for children, and we do not intentionally gather information about minors. We recommend reviewing this policy alongside any other privacy notices we may provide, as it supplements rather than replaces such documents.

Data Controller

We act as the data controller for your personal information. A designated data protection officer oversees compliance with this policy. For questions about your rights or this document, please contact this officer using the information provided below.

Contact information

For privacy-related inquiries, please email our data protection officer at [email protected]

Policy updates and your responsibility

We periodically review and update this policy. The current version's effective date appears at the end. Previous versions are available upon request. Please notify us of any changes to your personal information during our relationship.

External Links

Our website may contain links to third-party sites, plugins, and applications, including payment processors. These external services may collect your information independently. We don't control these third parties and aren't responsible for their privacy practices. We recommend reviewing their policies before engaging with them.

INFORMATION WE COLLECT

Personal data refers to any information that can identify an individual, excluding anonymized data. We may gather, utilize, store, and transfer various types of personal information, categorized as follows:

• Identification Information includes given names, surnames, usernames, marital status, honorifics, birth dates, and gender.
• Contact Details includes billing and shipping addresses, email contacts, and phone numbers.
• Purchase Records includes specifics of products and services acquired from us.
• Technical Information includes IP addresses, login credentials, browser specifications, time zone, location data, plugins, operating systems, and device characteristics.
• Account Details includes usernames, passwords, order history, preferences, feedback, and survey answers.
• Usage Statistics includes information about your interaction with our website and services.
• Marketing Preferences includes your choices regarding promotional communications from us and third parties.

Financial information processing is handled by authorized third parties who verify transaction success and facilitate payments to us.

We may generate aggregated statistical or demographic data from your information, which doesn't reveal your identity. However, combined data that can identify you will be treated as personal information under this policy.

In providing our services, we may temporarily handle sensitive personal data (including racial/ethnic origin, beliefs, sexual orientation, health data, etc.) and criminal records. This information isn't retained after service completion.

Consequences of not providing data

When legal or contractual obligations require specific information that you decline to provide, we may be unable to deliver contracted services. In such cases, we may need to terminate your service, with prior notification.

DATA COLLECTION METHODS

We gather information through various means:

• Direct submissions. Information you provide when completing forms, corresponding with us, creating accounts, purchasing services, subscribing to communications, or providing feedback.
• Automated collection. Technical data collected via cookies, server logs, and similar technologies as you interact with our website. See our Cookies section for details.
• Third-party sources. We receive data from various external providers including:
• Technical Data from:
  • Analytics services like Google operating outside Cyprus.
  • Advertising networks such as DoubleClick or Google based abroad.
  • Search providers like Google or Bing located internationally.
• Contact and Transaction Data from payment processors like Stripe or Checkout, which may operate outside Cyprus.
• Identification Data from public sources including government records.

LEGAL BASIS FOR PROCESSING

We process your data only with proper legal justification, primarily in these circumstances:

• When necessary to fulfill contractual obligations to you.
• When pursuing legitimate business interests (balanced against your rights), such as service improvement, security, and business administration.
• When complying with legal requirements.

While we typically don't rely on consent for general processing, we obtain explicit permission for third-party marketing communications, which you may revoke anytime.

Processing purposes and legal grounds

The table below outlines our data processing purposes, the types of data involved, and the legal justifications. Multiple legal bases may apply to specific processing activities. Contact us for detailed explanations.

MARKETING COMMUNICATIONS

We provide options regarding certain data uses, particularly marketing. Contact us to discuss preferences.

Our promotional offers

We analyze your information to determine relevant products, services, and offers. You'll receive our marketing if you've requested information or made purchases without opting out.

Third-party promotions

We require explicit consent before sharing your data with third parties for marketing purposes.

Opting out

You may unsubscribe from marketing communications anytime using provided opt-out links or by contacting us. This doesn't apply to service-related communications.

Cookie settings

Browser settings allow cookie refusal or alerts. Disabling cookies may affect website functionality. See our Cookies section for details.

Purpose modification

We use data only for original collection purposes unless reasonably necessary for compatible new purposes. We'll explain any unrelated processing and its legal basis.

DATA SHARING

We may disclose your information to these parties for purposes outlined above:

• Payment processors like Stripe or Checkout.
• Affiliated companies in Cyprus providing IT, administration, and reporting services.
• Service providers in Cyprus or EEA offering IT and administrative support.
• Cyprus-based regulatory authorities when legally required.
• Potential business successors in mergers, acquisitions, or asset transfers.

All third parties must protect your data according to legal standards and our instructions, without independent processing rights.

CROSS-BORDER DATA TRANSFERS

Payment processing may involve international data transfers. For non-EEA transfers, we implement Cyprus-approved safeguards like Standard Contractual Clauses. Contact us for transfer mechanism details.

INFORMATION PROTECTION

We implement robust security measures to prevent unauthorized data access, loss, or alteration. Access is restricted to authorized personnel with confidentiality obligations. We have breach response procedures and will notify affected parties when legally required.

DATA RETENTION PERIODS

Retention duration

We retain personal information only as long as necessary for its collection purposes, including legal, regulatory, tax, or accounting requirements. Extended retention may occur during disputes or potential litigation.

Retention periods consider data amount, sensitivity, potential risks, processing purposes, and legal requirements. Basic customer information is retained for six years post-relationship.

You may request data deletion (see "Your Rights"), though legal exceptions may apply. Anonymized data may be kept indefinitely for research.

YOUR DATA RIGHTS

Under data protection laws, you may have these rights regarding your personal information:

• Access. Request a copy of your data and verify lawful processing.
• Correction. Request amendment of inaccurate or incomplete data, subject to verification.
• Erasure. Request deletion where no legitimate processing reason exists, subject to legal exceptions.
• Objection. Object to processing based on legitimate interests or direct marketing, subject to overriding grounds.
• Restriction. Request processing suspension when:
  • Verifying data accuracy
  • Processing is unlawful but erasure undesired
  • Data needed for legal claims
  • Objection verification is pending
• Portability. Request transfer of your automated data to you or another provider where processing was consent or contract-based.
• Consent withdrawal. Revoke consent without affecting prior lawful processing. This may limit service availability.

To exercise these rights, email [email protected]

Typically no fees

We usually don't charge for legitimate rights requests but may impose reasonable fees for excessive or repetitive requests, or refuse compliance in such cases.

Response timeframe

We may request identity verification information to process your request securely. We aim to respond within one month, extending this for complex cases with notification.

COOKIE POLICY

We use cookies to distinguish users and enhance website experience. Cookies are small text files stored on your device with your permission, containing transferable information.

Our cookie types include:

• Essential cookies. Required for website operation, including secure area access, shopping carts, and billing.
• Analytical cookies. Help us understand visitor numbers and navigation patterns to improve functionality.
• Functional cookies. Recognize returning users to personalize content, greetings, and preferences.
• Advertising cookies. Track visited pages and followed links to display relevant ads, sometimes shared with third parties.

To disable analytics cookies:

1. Select 'Tools' then 'Internet Options';
2. Choose the 'Privacy' tab and click 'Advanced';
3. Select 'Override automatic cookie handling';
4. Set your preferred cookie handling method.

Temporary cookies. These store browsing information until you close your browser, facilitating transaction processes.

Persistent cookies. Remain until manually deleted or expired according to their duration settings. Browser configurations can automate removal.

Social media cookies. Enable content sharing via email and social platforms.

Third parties may use cookies beyond our control, typically for analytics or advertising. Blocking all cookies may limit website access. For more information, visit: http://www.allaboutcookies.org.

We store digital data on secure EU and Cyprus-based cloud systems. US transfers rely on Privacy Shield Framework. Paper records are securely maintained at our Cyprus office.

Microsoft Clarity Integration

We utilize Microsoft Clarity and Microsoft Advertising to analyze website interactions through behavioral metrics, heatmaps, and session replays for service improvement and marketing. First and third-party cookies capture usage data to assess product popularity, optimize our site, enhance security, and support advertising. For Microsoft's data practices, consult their Privacy Statement.